What is your cancellation policy for classes and workshops?
\nIf you cancel more than 48 hours before your session, you can reschedule to another available date. Cancellations made within 48 hours of the start time are usually non‑refundable, except in exceptional circumstances.
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\nHow do I cancel or reschedule a booking?
\nYou can request a change by contacting us via the Contact page or replying to your booking confirmation email. Please include your name, dog’s name, date and time of the session, and what change you need.
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\nWhat happens if K‑9 Enrichment Hub cancels a session?
\nIf we need to cancel (for example, due to severe weather, instructor illness or safety concerns), we will offer you either a full refund or a transfer to another date, depending on your preference.
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\nCan I transfer my booking to someone else?
\nIn some cases, yes. You must contact us in advance with the new handler’s details so we can confirm suitability and safety. We may refuse a transfer if it is not in the best welfare interests of the dog.
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\nWhat if my dog is unwell on the day of the session?
\nPlease do not bring an unwell dog to a session. Contact us as soon as you notice a problem. We will follow the guidelines on our Policies & Welfare page to decide whether we can reschedule or credit your booking.
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\nWhat is K‑9 Enrichment Hub?
\nK‑9 Enrichment Hub is a learning space for dogs and their humans. We offer classes, workshops and activities that build confidence, skills and a stronger bond between you and your dog.
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\nWhat types of dogs can attend?
\nAll breeds and sizes are welcome. If your dog has specific behaviour needs (reactivity, anxiety, medical issues), let us know in advance so we can suggest the safest, most suitable options.
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\nDo I need any previous training experience?
\nNo. Our pathways are designed for everyday dog guardians. We explain everything in simple steps and support you throughout each session.
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\nWhere do sessions take place?
\nMost sessions run at our usual training locations around [your area]. Some activities, like scent games or online learning, can be done from home. Check the Schedule or Events pages for exact locations.
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\nWhat should I bring to a session?
\nBring your dog on a secure harness or collar, a standard lead (no extendable leads), plenty of small tasty treats, water for your dog and weather‑appropriate clothing for yourself.